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Shipping

At mplocks.com, we strive to provide fast, reliable, and fairly priced shipping. Below you’ll find our standard shipping details, important notes, and packing practices.


Standard Shipping Rates

Shipping applies to the contiguous U.S. (orders to Alaska and Hawaii require a custom quote):

$11.95 – USPS First Class (5–10 business days)

$12.95 – USPS Priority Mail (3–6 business days)

$17.50 – UPS Ground (2–5 business days)

📦 Rates typically cover packages up to 4 lbs. Oversized or heavier items may incur additional charges.


Processing Times

Most orders ship within 2–5 business days of purchase.

If your order is delayed, we’ll notify you promptly.


Important Notes on Shipping Costs

Certain items may have higher shipping costs due to weight or dimensions.

We reserve the right to adjust shipping fees. If this applies to your order, we’ll contact you for approval before proceeding.

If you choose not to accept revised shipping charges, we may cancel your order at our discretion.


Backorders & Billing

All credit cards are charged within 72 hours of purchase.

This includes orders that contain backordered items.


Our Packing Standards

We take great care to ensure your order arrives safely and securely.

Whenever possible, we use recycled paper, cardboard, and eco-friendly packaging materials.

Many of our products are purchased in bulk and may not include retail packaging or barcodes. In these cases, items may be repackaged in secure, plain boxes.

Hardware ships in retail or contractor-grade packaging when available.

Every item is inspected prior to shipping, and additional packing is used if needed.


Quality Guarantee

All items are brand new unless specifically noted. If something is not right, we’ll work to make it right—through repair or replacement.

⚠️ Please note: shipping costs are non-refundable.

If you have questions about shipping rates, timelines, or packaging, please contact us before placing your order.

Find Your Perfect Lock Match

MPL Identifier

Multipoint Lock Identifier

Our expert team will help you identify the exact multipoint lock you need.

Quick Process
3-5 minutes
Expert Review
Within 2 business days
No Commitment
Free consultation

What's the Issue?

Tell us about the problem you're experiencing with your current lock.

Please describe the issue with your lock

Common Issues: Lock won't engage, key won't turn, handle is loose, handle sagging, lock is stuck, parts are broken or missing.

Key Measurements - Part 1

Let's get the precise measurements for your lock components.

Please select faceplate width
Please select faceplate color

What is a Faceplate? The faceplate is the visible metal plate on the edge of the door that covers the lock mechanism.

Measure the thickness of the faceplate strip on the door edge.

Key Measurements - Part 2

Backset & Handle PZ details.

Please select backset
Please select handle PZ

See image to the left to learn how to measure and find the PZ dimension for your lock.

Key Measurements - Part 3

Deadbolt details.

Please select deadbolt throw

With the door ajar, measure how far out the deadbolt extends from the door.

Key Measurements - Part 4

Let's get the handle information for your lock.

Please select handle height

Handle Height is the distance from the bottom of the door to the center of the handle excluding any door sweeps.

Above Thumb-turn

Above Thumb-turn

Handle is positioned above the thumb-turn

Below Thumb-turn

Below Thumb-turn

Handle is positioned below the thumb-turn

Please select handle position

Cylinder Type

Help us identify your lock's cylinder type.

American Cylinder

American Cylinder

Has an insert for cylinder tailpiece

American Cylinder Detail

American cylinder with a tailpiece

European Cylinder

European Cylinder

No insert, accepts a Euro Cylinder

European Cylinder Detail

Example of a European cylinder, has no tailpiece

Please select a cylinder type

Brand of Lock

Click on the brand logo that matches your lock

AGB Logo

AGB

Amesbury Logo

Amesbury

Andersen Logo

Andersen

Ashland Logo

Ashland

ESSVE Logo

ESSVE

Fuhr Logo

Fuhr

G-U Ferco Logo

G-U Ferco

HOPPE Logo

HOPPE

Marvin Logo

Marvin

Truth Logo

Truth

Giesse Logo

Giesse

Other

Other

Please select lock brand

How to Find Lock Brand Markings:

Look for the brand name or logo stamped or engraved on the metal faceplate (the long metal strip running along the edge of the door). The faceplate is the visible metal plate that covers the lock mechanism.

If No Markings Visible: You may need to remove the lock from the door to find markings on its surface.

Lock Operation Type

Tell us how your lock operates.

Please select operation type

Manual Locks

You must first pull up on the handles to operate the multipoint lock.

Automatic Locks

The multipoints engage on their own when you close the door.

Note: Automatic version may also have a small roller-like piece located 7-8" above the latch. Learn More

Locking Devices

Select all the locking devices your lock has. A lock can have shootbolt plus an additional lock type.

Roller locking device

Roller

Cylindrical bolt mechanism

Tongue locking device

Tongue

Flat spring-loaded latch

Shootbolt locking device

Shootbolt

Rectangular bolt system

Hook locking device

Hook

Curved hook mechanism

Roundbolt locking device

Roundbolt

Circular bolt design

Latchbolt locking device

Latchbolt

Spring-loaded bolt

Please select at least one locking device

Locking Points & Positions

Select the number of locking points and provide their measurements.

Please select number of locking points

Count main gear with deadbolt and latch as one.

Door Specifications

Let's get the basic details about your door.

Please enter the door height
Please select door thickness
Please select door type
Please select door style

Hinged doors swing open on hinges, while sliding doors move horizontally on tracks.

Contact Information

Great! Now let's get your contact details so we can send you the perfect lock match.

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter your phone number

Additional Notes

Any other details or specific requirements you'd like us to know about?

You're almost done! Add any final details and submit when ready.

Need help? Call our support team anytime for assistance with this identification process.