At MPLocks, we specialize in professional-grade multipoint locks and door hardware. We are happy to accept returns on qualifying items and assist you in finding the correct replacement part when possible.

Approved returns may be refunded minus original shipping costs and any applicable restocking fees.

Restocking Fees

Returned items may be subject to a minimum 25% restocking fee to cover inspection, handling, and original outbound shipping costs.

Items that commonly incur restocking fees include, but are not limited to:

• Multipoint locks and locking mechanisms

• Oversized or long items

• Special-order components

Weatherstripping products always carry a minimum 50% restocking fee.

Non-Returnable Items

We may refuse refunds (full or partial) for items that are:

• Scratched, damaged, used, altered, or missing parts

• Special-order, final-sale, or marked “non-returnable” on the product listing or by a sales representative

• Damaged during return shipping due to improper packaging

If a returned item is deemed unsellable, we reserve the right to:

• Deny the refund, and

• Return the item to you at your expense upon request

Return Eligibility Requirements

To qualify for a return and refund:

• Items must be new, unused, and in resellable condition

• All components must be included (screws, hardware, rods, etc.)

• Items must function properly with no missing parts

• A Return Request must be submitted within 60 days of the shipping date

• A Return Authorization (RA) must be approved and issued by MPLocks
  (Self-generated or unauthorized returns will not be accepted)

• Returned items must be received by MPLocks within 60 days of RA approval

• Returns must include either:

  • The original packing slip, or

  • The approved RA documentation

Proper packaging is the responsibility of the customer.

How to Request a Return Authorization (RA)

Within 60 days of your shipping date, submit a Return Request using our Return Request Form.

Required Information

• Order number

• Item number(s) being returned

• First and last name

• Email address and phone number

• Reason for return

• Return details

• Required photos (when applicable)

Once approved, you will receive an email with your RA number.

Please print and include this email with your return shipment. Returns received without an RA number will not be accepted.

Return Shipping Address

Please ship authorized returns to:

MPLocks.com
110 E 16th Avenue
North Kansas City, MO 64116

Refund Processing

Once your return is received and inspected, please allow up to 7 business days for processing.

If approved, refunds will be issued minus original shipping costs and any applicable restocking fees.

Exchanges

We do not process exchanges.

If you need a different item:

• Place a new order for the correct product

• The original order will be refunded (if eligible) once the return is received and approved

MPLocks Order Errors or Shipping Damage

We take great care to ensure accuracy and proper packaging; however, mistakes can occur.

If your return is due to an error on our part or shipping damage:

• Please notify us as soon as possible

• Photos of damaged items are required for carrier claims

• Our team will coordinate a replacement or refund as appropriate

Order Cancellations

Orders are processed quickly to ensure fast delivery.

• If your order has already shipped, it cannot be canceled

• Eligible items may still be returned through the process outlined above

• Special-order items may not be cancelable once ordered from the manufacturer and may be non-refundable

Need Help Before Ordering?

If you are unsure about part compatibility, we strongly encourage contacting us before placing your order. Our team is happy to assist with identifying the correct lock or component.

📧 support@mplocks.com
📞 (816) 221-6543
💬 Use the contact us form