At mplocks.com, we work hard to keep prices competitive by maintaining a simple and efficient returns process. To achieve this, all sales are considered final, we do not accept returns or offer refunds, except in the rare case that you receive an incorrect item due to our error.
We know how important it is to get the right part the first time, especially for lock repairs or replacements. That’s why our team takes great care when picking and packing every order. If something goes wrong, we’ll make it right.
Received the Wrong Item?
If you believe we sent you an incorrect part, please contact us within 7 days of receiving your order.
📧 Email: support@mplocks.com
📞 Phone: (816) 221-6543
📩 Or use our Contact Us form
When reaching out, please include:
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Your order number
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A description or photo of the item you received
Once confirmed, we will promptly ship the correct replacement part at no additional cost to you.
Order Cancellations
Because most orders are shipped within 12 hours, cancellations are not guaranteed once an order is placed.
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If you realize you ordered the wrong item, contact us immediately with your order number.
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If your order has not yet shipped, we will do our best to cancel it.
Avoiding Wrong Orders
To help ensure you get the right part the first time:
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Contact us before placing your order if you’re unsure about compatibility.
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Our team is happy to verify details and assist with part identification.
Local Customers (Kansas City Area)
If you’re in the Kansas City area, you’re welcome to visit our store for in-person assistance with identifying your part before you buy.
mplocks.com
110 E 16th Ave, Suite 102
Kansas City, MO 64116
We recommend calling ahead to confirm availability: (816) 221-6543