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Privacy Policy

Effective Date: August 25, 2025

By visiting mplocks.com and sharing information with us, you agree to the practices described in this Privacy Policy.


Information We Collect

We collect personal information that you voluntarily provide when you:

  • Create an account

  • Place an order online or by phone

  • Contact us with questions or concerns

  • Sign up for newsletters or promotions

  • Leave a review, comment, or otherwise submit information on our site

This may include (but is not limited to):

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (credit card details are processed securely and never stored on our servers)

  • Gender (if provided)

  • Birthday (if provided)

Children’s Privacy: We do not knowingly collect personal information from children under the age of 13. If you believe your child has created an account without your consent, please contact us at support@mplocks.com so we can delete it.


How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including confirmations and shipping updates

  • Deliver products to the correct location

  • Notify you about important policy updates, business changes, or recalls

  • Send you promotional emails, newsletters, discounts, and special offers (unless you opt out)

  • Improve our website, services, and customer experience by analyzing user trends

You may browse our website without creating an account. To complete a purchase, however, you must provide necessary contact and payment details.

Opting Out: If you wish to stop receiving promotional emails, you can unsubscribe at any time using the link included at the bottom of every email.


How We Share Your Information

We do not sell your information to third parties. We only share limited information with trusted service providers who help us:

  • Process payments

  • Deliver orders

  • Send emails or manage communications

These providers are not authorized to use your information for any other purpose.

In the event of a merger, acquisition, or sale of mplocks.com, customer information may be transferred as part of the business assets.

We may also disclose your information when required by law, to enforce our site policies, or to protect our rights, property, or safety (or those of others).


Links to Other Sites

Our website may include links to third-party websites we believe are useful or relevant. We are not responsible for the content, practices, or privacy policies of those websites. You access them at your own risk.


Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.


California Privacy Rights (CCPA)

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA).

  • Right to Know: You may request details about the personal information we collect, use, disclose, or share.

  • Right to Delete: You may request that we delete the personal information we hold about you, subject to certain legal exceptions (such as completing a transaction, detecting fraud, or complying with legal obligations).

  • Right to Opt-Out of Sale: We do not sell your personal information.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please email us at support@mplocks.com with the subject line “California Privacy Request”. We may need to verify your identity before processing your request.


Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our site constitutes acceptance of those changes.


Contact Us

If you have questions or concerns about this Privacy Policy, believe you have received a suspicious email from us, or want to request data deletion, please contact us at:

support@mplocks.com

Find Your Perfect Lock Match

MPL Identifier

Multipoint Lock Identifier

Our expert team will help you identify the exact multipoint lock you need.

Quick Process
3-5 minutes
Expert Review
Within 2 business days
No Commitment
Free consultation

What's the Issue?

Tell us about the problem you're experiencing with your current lock.

Please describe the issue with your lock

Common Issues: Lock won't engage, key won't turn, handle is loose, handle sagging, lock is stuck, parts are broken or missing.

Key Measurements - Part 1

Let's get the precise measurements for your lock components.

Please select faceplate width
Please select faceplate color

What is a Faceplate? The faceplate is the visible metal plate on the edge of the door that covers the lock mechanism.

Measure the thickness of the faceplate strip on the door edge.

Key Measurements - Part 2

Backset & Handle PZ details.

Please select backset
Please select handle PZ

See image to the left to learn how to measure and find the PZ dimension for your lock.

Key Measurements - Part 3

Deadbolt details.

Please select deadbolt throw

With the door ajar, measure how far out the deadbolt extends from the door.

Key Measurements - Part 4

Let's get the handle information for your lock.

Please select handle height

Handle Height is the distance from the bottom of the door to the center of the handle excluding any door sweeps.

Above Thumb-turn

Above Thumb-turn

Handle is positioned above the thumb-turn

Below Thumb-turn

Below Thumb-turn

Handle is positioned below the thumb-turn

Please select handle position

Cylinder Type

Help us identify your lock's cylinder type.

American Cylinder

American Cylinder

Has an insert for cylinder tailpiece

American Cylinder Detail

American cylinder with a tailpiece

European Cylinder

European Cylinder

No insert, accepts a Euro Cylinder

European Cylinder Detail

Example of a European cylinder, has no tailpiece

Please select a cylinder type

Brand of Lock

Click on the brand logo that matches your lock

AGB Logo

AGB

Amesbury Logo

Amesbury

Andersen Logo

Andersen

Ashland Logo

Ashland

ESSVE Logo

ESSVE

Fuhr Logo

Fuhr

G-U Ferco Logo

G-U Ferco

HOPPE Logo

HOPPE

Marvin Logo

Marvin

Truth Logo

Truth

Giesse Logo

Giesse

Other

Other

Please select lock brand

How to Find Lock Brand Markings:

Look for the brand name or logo stamped or engraved on the metal faceplate (the long metal strip running along the edge of the door). The faceplate is the visible metal plate that covers the lock mechanism.

If No Markings Visible: You may need to remove the lock from the door to find markings on its surface.

Lock Operation Type

Tell us how your lock operates.

Please select operation type

Manual Locks

You must first pull up on the handles to operate the multipoint lock.

Automatic Locks

The multipoints engage on their own when you close the door.

Note: Automatic version may also have a small roller-like piece located 7-8" above the latch. Learn More

Locking Devices

Select all the locking devices your lock has. A lock can have shootbolt plus an additional lock type.

Roller locking device

Roller

Cylindrical bolt mechanism

Tongue locking device

Tongue

Flat spring-loaded latch

Shootbolt locking device

Shootbolt

Rectangular bolt system

Hook locking device

Hook

Curved hook mechanism

Roundbolt locking device

Roundbolt

Circular bolt design

Latchbolt locking device

Latchbolt

Spring-loaded bolt

Please select at least one locking device

Locking Points & Positions

Select the number of locking points and provide their measurements.

Please select number of locking points

Count main gear with deadbolt and latch as one.

Door Specifications

Let's get the basic details about your door.

Please enter the door height
Please select door thickness
Please select door type
Please select door style

Hinged doors swing open on hinges, while sliding doors move horizontally on tracks.

Contact Information

Great! Now let's get your contact details so we can send you the perfect lock match.

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter your phone number

Additional Notes

Any other details or specific requirements you'd like us to know about?

You're almost done! Add any final details and submit when ready.

Need help? Call our support team anytime for assistance with this identification process.