Common Issues: Lock won't engage, key won't turn, handle is loose, handle sagging, lock is stuck, parts are broken or missing.

How to Find Lock Brand Markings:

Look for the brand name or logo stamped or engraved on the metal faceplate (the long metal strip running along the edge of the door). The faceplate is the visible metal plate that covers the lock mechanism.

If No Markings Visible: You may need to remove the lock from the door to find markings on its surface.

Note: Automatic version may also have a small roller-like piece located 7-8" above the latch. Learn More

Count main gear with deadbolt and latch as one.

Hinged doors swing open on hinges, while sliding doors move horizontally on tracks.